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Important Notices Regarding COVID-19 (Coronavirus)

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Last updated August 26, 2020

Understanding that our kupuna residents are at the highest risk, our first priority has been, and will continue to be the safety of our residents and staff. For that reason, Hale Makua Health Services initiated screening, visitor restrictions and increased cleaning protocols in early March. These protocols are currently still in place and are updated frequently. Hale Makua is closely following all Center for Disease Control and Prevention (CDC), Department of Health (DOH) and Healthcare Association of Hawaii (HAH) guidelines and will not reopen facilities to visitors until it is safe to do so.

Update on COVID-19 testing:

  • The asymptomatic resident who had tested positive continues to be cared for in isolation at Hale Makua Kahului.
  • The home health client who had tested positive is no longer on service at this time.
  • We have tested a total of 23 residents and 61 staff for COVID-19 and all have returned negative.
  • Hale Makua has not had any further COVID-19 cases and do not have any tests pending at this time.

Hale Makua Health Services is committed to serving the Maui community, while keeping all residents safe. To do so, Hale Makua has worked with Maui Memorial Medical Center to focus on an updated Admissions Policy that will ensure continuous, quality care. These requirements include 2 negative tests prior to admission, 14-day isolation at facility once admitted and other noted precautionary measures.

Our residents, patients, staff and families are tremendously appreciative of all the support that the community has been sharing.

Continued precautions at Hale Makua for residents:

  • Staff and vendors screened for respiratory symptoms and/or fever prior to entering the campuses since early March.
  • All new admissions have been admitted into an isolated wing in Kahului since March 23.  
  • All employees are required to wear face masks and appropriate PPE at all times.
  • Visitors have been prohibited, except in certain circumstances deemed appropriate by an Administrator. Creative ways to keep residents in touch with loved ones have been implemented. 
  • Employees who work in other healthcare settings are temperature checked at the start and end of shift, in addition to wearing personal protective equipment (PPE) throughout their shift at Hale Makua. 
  • High touch surfaces are wiped down frequently.  

In addition, we have a separate set of guidelines for our Home Health staff and clients.

 

Last updated August 17, 2020

Hale Makua Health Services received word from the State of Hawaii, Department of Health (DOH) that one resident has tested positive for COVID-19 at Hale Makua Kahului and one Hale Makua Home Health patient has tested positive as well. The nursing home patient had received two negative test results prior to admittance to Hale Makua from Maui Memorial Medical Center on August 13, 2020 but was re-tested after receiving notification of contact from the hospital and received a positive test result yesterday. The resident is currently asymptomatic and being cared for in isolation. The Home Health patient is currently being cared for at the hospital once again. Hale Makua is currently testing all staff and residents who may be at risk. Updates will be made available as they develop.

“It has been a trying time for our residents, families and staff. Since March, we have been forced to restrict visitors and have put many new precautions in place to ensure that we keep our kupuna safe and healthy. While we fight the daily battle against this pandemic, the difficult reality is that it is not over and we must continue to stay vigilant and dedicated to keeping our community safe.” states Hale Makua Health Services CEO, Wesley Lo.

Hale Makua Kahului previously had one asymptomatic patient who tested positive after being admitted to the facility in April. After a full recovery and rehabilitation, the patient was able to be released and returned home to Kona in June.

Mr. Lo concludes, “I cannot thank our dedicated employees enough for the hard work and personal sacrifice that they have made during this time. As we deal with the ever-changing landscape of Maui, our staff has prioritized the residents and kupuna. I still strongly believe that by working together and caring for one another, we will get through these challenging circumstances.”

At Hale Makua nursing home and adult residential care home, precautions include:

  • Staff and vendors screened for respiratory symptoms and/or fever prior to entering the campuses since early March.
  • All new admissions have been admitted to West neighborhood in Kahului since March 23. 
  • All employees have been required to wear face masks since April 2.
  • All employees providing care to residents who may have been exposed to COVID-19 have been following appropriate PPE protocols since April 11, when the organization was notified by DOH of potential COVID-19 exposure.
  • Visitors have been prohibited, except in certain circumstances deemed appropriate by an Administrator. Creative ways to keep residents in touch with loved ones have been implemented.
  • Employees who work in other healthcare settings are temperature checked at the start and end of shift, in addition to wearing personal protective equipment (PPE) throughout their shift at Hale Makua.
  • High touch surfaces are wiped down frequently. 

 

Home Health by Hale Makua, precautionary measures to keep patients healthy, safe, and out of the hospital include:

  • Continuing to provide education to staff and patients about preventative measures like social distancing, proper hand hygiene, and cleaning and disinfection protocols.
  • Conducting staff meetings remotely instead of in person.
  • Increasing the use of teleworking among staff.
  • Providing increased support to our patients and families by telephone or telehealth calls.
  • Preadmission screening protocols.
  • Staff screening protocols.
  • Pre-visit screening protocols for the entire household.
  • Pandemic visit protocols, to include limiting nonessential persons from the visit, source control, distancing, and appropriate use of PPE.
  • Training our staff to provide COVID-19 specific education to all high-risk patients and household members.

 

Last updated May 1, 2020

Understanding that our kupuna residents are at the highest risk, our first priority has been, and will continue to be the safety of our residents and staff. For that reason, Hale Makua initiated screening, visitor restrictions and increased cleaning protocols in early March. These protocols are currently still in place and will continue. Hale Makua is closely following all Center for Disease Control and Prevention (CDC) and Healthcare Association of Hawaii (HAH) guidelines and will not reopen facilities to visitors until it is safe to do so.

Update on COVID-19 tests:

  • The asymptomatic resident who had tested positive has completed the 14-day quarantine and is still showing no symptoms of COVID-19. We will administer additional tests to confirm recovery.
  • All previous testing, including 82 staff and 32 residents have all been returned negative for COVID-19.
  • We have tested 27 additional residents and 10 staff due to contact with an exposed provider. All have recently completed a second round of testing for this group and all results have been returned as negative for COVID-19.
  • In reference to the two home health clients who had tested positive:
    • One client has been released from isolation and is recovered.
    • The other client is currently in quarantine.
    • Employees who were in contact with these clients have tested negative.
  • Hale Makua has not had any further COVID-19 cases and do not have any tests pending at this time.

Mahalo to the Maui community, local businesses and the County for their continued aloha shown to our employees, residents and home health clients. 

Ongoing precautions at Hale Makua for residents:

  • Staff and vendors screened for respiratory symptoms and/or fever prior to entering the campuses since early March.
  • All new admissions have been admitted into an isolated wing in Kahului since March 23.  
  • All employees are required to wear face masks and appropriate PPE at all times.
  • Visitors have been prohibited, except in certain circumstances deemed appropriate by an Administrator. Creative ways to keep residents in touch with loved ones have been implemented. 
  • Employees who work in other healthcare settings are temperature checked at the start and end of shift, in addition to wearing personal protective equipment (PPE) throughout their shift at Hale Makua. 
  • High touch surfaces are wiped down frequently.  

In addition, we have a separate set of guidelines for our Home Health staff and clients.

 

Last updated April 21, 2020

The asymptomatic resident who had tested positive has completed the 14-day quarantine and is still showing no symptoms of COVID-19. We will administer additional tests to confirm recovery.

We have tested 27 additional residents who have recently been admitted to Hale Makua. All have completed second round of testing and all results have been returned as negative for COVID-19.

As reported last week, two Home Health clients had tested positive:

  • One client has been released from isolation and is recovering.
  • The other client is currently in quarantine.
  • Employees who were in contact with these clients have either tested negative and/or are completing/completed 14-day self-isolation.

As of 4/20/20, we have tested 82 employees who were in contact with any clients who tested positive for COVID-19. Eighty tests have returned negative and two remain outstanding (test results are not received yet due to turnaround time. Tests were administered on 4/15 and 4/16).

Mahalo to the Maui community and the County for their continued aloha shown to our employees, residents and Home Health clients.

 

Last updated April 17, 2020

Home Health by Hale Makua received word that a patient admitted for home health services on April 6, 2020, after a hospital stay from January 22 – April 2, tested COVID-19 positive.

After hearing media reports on April 8, 2020 about the cluster of MMMC COVID-19 infections, Home Health personnel sought to get the home-bound patient tested for COVID-19. On April 14, 2020, the patient was authorized for drive through COVID-19 testing. The COVID-19 positive test result was received on April 16, 2020. The patient is currently asymptomatic and at a quarantine center.

Staff at risk for potential COVID-19 exposure were immediately prohibited from seeing any patients the morning of April 16, 2020. They are asymptomatic and are undergoing testing for COVID-19. Per the Department of Health’s (DOH) recommendation, staff are self-isolating for 14-days from date of potential exposure.

This is Home Health by Hale Makua’s second COVID-19 positive patient. The first COVID-19 patient was released by the DOH from isolation on April 14, 2020. The patient presented with symptoms of COVID-19 after being discharged from the hospital, and was under observation by the DOH.  All employees who had any contact with the patient have been tested and are COVID-19 negative. 

Last updated April 15, 2020

We received word from the State of Hawaii Department of Health (DOH) that one Home Health patient has tested COVID-19 positive, and that one of six of our nursing home residents who were potentially exposed to COVID-19 during their stay at MMMC prior to being admitted to Hale Makua Kahului has tested positive. The nursing home resident who tested positive for COVID-19 received a negative test result on April 9, 2020. Because this individual was treated on the MMMC unit with the COVID-19 positive cluster of workers, the resident was re-tested on April 13, 2020, which resulted in the current positive received today, April 15, 2020. The resident is currently asymptomatic and in isolation.

On April 11, 2020, we were notified by DOH that six nursing home residents were potentially exposed to COVID-19. Since then the resident noted above had a second test administered, which came back positive. The five other nursing home residents recently admitted from MMMC tested negative, have been in isolation since April 12, 2020, are being retested for COVID-19, and are currently asymptomatic. As per DOH’s recommendation, all of these residents have been moved to a separate wing for 14-day quarantine in private rooms with droplet precautions. All residents and staff who may have been exposed will be tested for COVID-19.

Home Health by Hale Makua is caring for its first positive COVID-19 patient. This patient presented with symptoms of COVID-19 after being discharged from the hospital, and was under observation by the DOH until being released from isolation on April 14, 2020.  Out of an abundance of caution, all employees who had any contact with the patient were tested for COVID-19 and results have come back negative. 

Updated April 10, 2020

Our goal is always to ensure that we protect the health and safety of all those in our care, so that we may continue providing services in the most appropriate care setting for our kupuna. Due to the recent cluster of workers at Maui Memorial Medical Center (MMMC) being COVID-19 positive, we are taking additional measures to protect our residents, patients and employees.

Since many individuals are admitted to Hale Makua directly from MMMC, effective April 8, 2020, we will not accept any admissions to either of our nursing homes or home health care agency from MMMC without a COVID-19 negative test. Though we currently do not have any residents or patients exhibiting symptoms, to be safe we will conduct COVID-19 testing on all residents and patients in our care who have been treated at MMMC in the past 14 days.

We stand beside our employees, residents, patients and community members, to provide support and guidance in any way we can. We have already implemented many measures to ensure the safety and protection of all those in our care.

At our nursing homes these precautions include:

  • All new admissions have been admitted to West neighborhood in Kahului since March 23. 
  • All employees have been required to wear face masks since April 2.
  • Screening of employees and vendors for respiratory symptoms, fever prior and travel history prior to entering the campuses began on March 6.
  • Visitors have been prohibited, except in certain circumstances deemed appropriate by an Administrator, since March 16. Creative ways to keep residents in touch with loved ones have been implemented.
  • Employees who work in other healthcare settings are temperature checked at the start and end of shift, in addition to wearing personal protective equipment (PPE) throughout their shift at Hale Makua.
  • High touch surfaces are wiped down frequently. 

At our home health agency, precautionary measures to keep our patients healthy, safe, and out of the hospital include:

  • Continuing to provide education to staff and patients about preventative measures like social distancing, proper hand hygiene, and cleaning and disinfection protocols.
  • Conducting staff meetings remotely instead of in person
  • Increasing the use of teleworking among staff
  • Providing increased support to our patients and families by telephone or telehealth calls.
  • Preadmission screening protocols
  • Staff screening protocols
  • Pre-visit screening protocols for the entire household
  • Pandemic visit protocols, to include limiting nonessential persons from the visit, source control, distancing, and appropriate use of PPE.
  • Training our staff to provide COVID-19 specific education to all high risk patients and household members.

Hale Makua Health Services is grateful for our dedicated employees who have gone above and beyond to meet the challenges of this crisis, and are the heart of our workforce. Because of them we are doing all that we can to fight COVID-19, and protect our residents, patients and each other. We are stronger together. And together we will get through this crisis, helping each other and our Maui community.

Updated April 1, 2020

For the protection of our residents, we are still limiting visitations.  We understand that connecting with family members is incredibly important.  We currently have Skype and Google Meet available for family members to make visual contact.  If you are interested in setting up a video call, please contact:

Kahului campus:  Teresa Lopes, Kahului Activities Director - (808) 871-9259

Wailuku campus:  Jordan Kahiamoe, Wailuku Activities Director - (808) 243-1712

We are also accepting donations of personal protective equipment (PPE).  To make arrangements for a donation, please contact the Office of Development at (808) 871-9271.

Updated March 20, 2020

Out of an abundance of caution to protect the health and safety of our Hale Makua residents, providing residents with outside food will no longer be permitted.

Updated March 13, 2020

During this COVID-19 (coronavirus) pandemic it is critical that healthcare providers caring for the most vulnerable population take every precaution possible to protect the health and safety of residents, clients, patients and employees. Hale Makua Health Services is making every effort to prevent this virus from entering its nursing and adult residential care homes, which will include limiting visitors:

EFFECTIVE MONDAY, MARCH 16, 2020

Hale Makua Kahului and Wailuku Campuses – In an abundance of caution for the safety of our kūpuna, we are requesting the public’s assistance in refraining from visiting our campuses unless visitation is needed for end-of-life situations or the mental well-being of the resident.  Any visitors who meet this criteria will need to get prior approval from the nursing home Administrator prior to visiting.  For individuals who have loved ones residing at Hale Makua, we encourage calling, emailing, texting, or video chatting during this time.

Rehab by Hale Makua – Outpatient occupational, physical and speech therapies will be temporarily halted.

Home Health by Hale Makua - Continues to service its home-bound patients in need of skilled nursing and therapy services across Maui.

Adult Day Health by Hale Makua – Remains temporarily closed. 

Despite the impact COVID-19 prevention is having on our operations and community, Hale Makua is still hiring. However, effective today, we will require virtual interviews using Skype, Facetime or similar video conferencing means in lieu of in-person/on-site job candidate interviews. This change is being made to help protect our residents and staff from unnecessary potential exposure.

Updated March 6, 2020

In order to ensure the safety and protection of our residents and staff during the COVID-19 (Coronavirus) pandemic, we are following recommendations from the Centers for Disease Control (CDC) as well as the Department of Health regarding this virus. 

We have educated employees on the signs and symptoms of COVID-19, prevention measures, and have asked employees to stay home if sick or having traveled to a Level 2 or Level 3 country on the CDC Travel Advisory List. In addition, we are prepared with a 14-day supply of food, water, and other supplies needed to care for residents on hand.

As we continue to closely monitor this emerging outbreak, we ask for your assistance in helping to prevent the spread of infection and protect our kūpuna.

  • If you or a member of your family is ill, please do not visit until you recover.​
  • Visiting hours:
    • Hale Makua Kahului Campus:  7:00am – 7:00pm. If you are in the building by 7:00pm, you may stay as long as you like. Only the Weinberg entrance near the Ilima and Pikake neighborhoods will be open.
    • Hale Makua Wailuku Campus and Care Homes by Hale Makua:  7:00am – 8:00pm. If you are in the building by 8:00pm, you may stay as long as you like. Visitors must enter through the Main Street entrance. 
  • If you come to visit, you will be required to stop at the entrance and have your temperature taken. If you do not have a fever, you will be given a sticker to wear while in the facility and be allowed to visit that day. If you have a fever, you’ll not be allowed to visit, and it is recommended you see a doctor. You will need to have your temperature taken every day you visit and get a new sticker.
  • If you have recently visited any of the CDC high risk countries, including but not limited to China, Japan, Korea, Iran, Italy, Hong Kong, Singapore, Taiwan and Thailand, please do not visit the facility until you have been home 14 days without any symptoms, including fever.
  • If you had contact with someone who has or is under investigation for having COVID – 19, please stay home.
  • Wash your hands thoroughly and often with soap and water. Also, use the hand sanitizer we provide.
  • Get your flu vaccine; it's not too late. 

Please remember that the elderly and immunosuppressed are particularly at extremely high risk for complications with the flu, COVID-19 coronavirus and viruses in general. It’s important for all of us to follow the above precautions to keep your loved ones safe.

We appreciate your assistance in helping to prevent the spread of infection and protect our kūpuna. 

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